General FAQ & Policies
We try to make custom printing as easy as possible - below are the questions we most often get asked by our wonderful customers and also some general policies to help keep everything in order
We look forward to the opprotunity to work with you!
GENERAL FAQ :
MINIMUM ORDER QUANTITIES:
Custom Screen Print Orders: 1-color prints = 12 piece minimum / 2 or more color prints = 24 piece minimum
Our Embroidery Services do not have an embroidery minimum - we are happy to sew 1 item for you if we already have your logo digitized. If we must digitize your logo, there is a one-time $35 fee but we will always have you logo available after that.
Single custom heat-transfer vinyl shirts - $15 - 1-color front, $20 - 2-color front (add $5 per color)
$10 to add full back (add $5 per color)
Add a name to the back of a shirt - $3.50
Add a number to the back of a shirt - $3.50
MAXIMUM 6 shirts (special orders will be considered pending production time frame available)
I HAVE A LOGO OR GRAPHIC ALREADY - CAN YOU PRINT IT?
We would love to bring your vision to life!! However, most printing requires vector images (Ex: EPS, AI, CDR). We understand that most people don't know what that is - or know if they have it. If you have a graphic you're looking to print - we do recommend you give us a call.
You can reach us at 678-810-0844 or by sending us an email using the form on the Contact Us page
I HAVE A PICTURE I WANT TO GET PRINTED ON T-SHIRTS - IS THAT POSSIBLE?
Unfortunately, we do not have the current technology to print pictures on t-shirts but we are working towards having that ability very soon!
I NEED T-SHIRTS BUT I DON'T HAVE PRINT READY GRAPHICS, CAN YOU HELP?
Yes we can! Our all-inclusive pricing includes one hour of art time so if you need graphic design assistance, please reach out to us - We would love the opportunity to work with you! If your design needs require more than one hour then our art charges are $45/hr, which are pro-rated down if the design doesn't take that long.
** Please note that Print Only orders or some vinyl graphic orders may not qualify for free graphic design assistance **
WHAT IS YOUR TURN AROUND TIME FOR PRINTING?
We try to print orders as quickly as possible. Our standard turn around time, for most orders, is 7-10 business days. This time starts after the required 50% deposit has been received.
Artwork proofs are considered "production" and artwork is not created unless a deposit is paid.
We understand that things happen and sometimes you need things quicker! If you need your items a little quicker, don't worry - just reach out to us for more information on our rush printing options!
**PLEASE NOTE - during peak seasons turn around time may be extended to 10-14 business days, depending of your order quantity and complexity. You will always be notified at the time you place your order of your estimated completion date of your order.
ORDER/REQUEST CUT OFF TIME
In an effort to make sure we get quotes, artwork proofs/edits, and order confirmations to everyone as quickly as possible we use 1:30 pm as our order/request cut off time. All requests for quotes, artwork proofs/edits, orders placed and payment paid prior to 1:30 pm will be treated as if "received that day".
For all quote requests & artwork requests received after 1:30 pm - we will most definitely do our best to respond that day. Worst case scenario you will top priority the next business day.
For all payments and orders received after 1:30 pm - we will always do our best to get your order back to production as quickly as possible.
**If you need your request expedited - no problem! Please just give us a call and let us know - we will always do our best to get everything over to you, as quickly as possible!
We understand that things fall through the cracks and getting custom printing is sometimes a last minute thought ...you need things REALLY QUICK!
If you are in need of rush printing (under 7 business days) - a rush fee of 25% of the order total will be added to the order. This will place your order at the front of the production schedule. Rush orders are accepted on a case by case basis.
If you are bringing in your own items (for a "Print Only" order) your production time does not start until your items are considered "received in" (see Print Only Order policy below)
**ALL RUSH ORDERS MUST BE PAID IN FULL PRIOR TO PRODUCTION**
FREE GRAPHIC DESIGN ASSISTANCE
We know that coming up with print ready graphics can be difficult, if you don't have all the programs. We try to make custom printing as easy as possible, so we offer free basic graphic design assistance for all orders, of at least 5 pieces.
Curious to know what "basic" artwork is? Everything in our Past Jobs Gallery would be considered basic artwork - we can help you create something that fits your needs (cool, sporty, trendy, professional) and print it for you without breaking the bank!
**Due to our volume - we are unable to create more than 1 free concept per order.
If you are looking for something really intricate we do have other options available!
If you already have a design in jpg., png. or other picture file format and need that recreated, we do have graphic design options available!
Please contact our office for more detailed information and pricing on all of our graphic design options
ARTWORK APPROVAL AND CHANGES AFTER APPROVAL
All orders require an artwork proof prior to printing. All artwork proofs are sent via email (if you do not have access to an email account please let us know and we can make other arrangements) - all artwork approvals must be received in writing, via email. Artwork approval given over the phone will not be accepted.
By approving your proof - you are agreeing and confirming to the materials - graphic size and print colors.
CHANGES AFTER APPROVAL HAS BEEN GIVEN:
We know sometimes things change - if this happens, please contact us as quickly as possible!
If you have any changes to your order after your artwork has been approved - and any required payment has been received - (including but not limited to: sizes changes, print colors, names/numbers, graphics) - additional charges may be appiled to your order.
**With groups where multiple people are offering input on designs and edits - we will always go with the last approved artwork proof. While we understand that everyone likes to be included in the design process, we highly recommend 1 person being responsible for relaying all changes and approvals.
PAYMENTS AND DEPOSITS
We ask for a 50% deposit prior to production.
We accept many forms of payment::
- Credit/Debit Card (in office or online here on our website)
- PayPal (you can request a Pay Pal invoice or pay using the "send money" tab within your account)
- Check or Cash
**Please note - if you are mailing in your payment required prior to production, your order will not begin processing until your payment has been received. - Please do not put cash in the mail.
Our remittance address is:
3214 Highway 5
Douglasville, GA 30135
We no longer have the PO box, please do not send payments to that address.
FOR DOUGLAS COUNTY SCHOOLS AND CUSTOMERS WITH TERMS IN PLACE:
No deposit is required prior to production. An invoice would be given at the time of pick or included with your shipment for payment processing within your agreed payment terms.
**Account Payment Terms are given on a case by case basis only.**
(PTA accounts are not required to pay an upfront deposit -Payment is Full is due at pick up or prior to shipment)
ORDERS NOT PICKED UP &/OR DELINQUENT ACCOUNTS:
If your order remains at our office for 30 days past the date you were notified the order was ready for pick up - we are not responsible for lost or damages orders - and the full balance is due.
If for some reason an invoice in your account goes unpaid, for an extended amount of time, past the agreed payment terms - the invoice MAY be subject to collections. If this happens, an additional charge of 35% will be added to your invoice total.
We understand that things come up and will always do our best to work with you on open invoices - if you have a special need, please don't hesitate to reach out to us!
If for any reason a check that is given for payment is returned, a $35.00 returned check charge will be applied to your order.
RETURNS - REFUNDS - EXCHANGES
Since everything we do is custom all sales are final. We do not offer any returns or refunds on items that ended up not needed or items that were ordred in error.
We do our best to provide as many sample products in our showroom as possible to give you an idea of the material and sizing. We do not offer any exhanges on items ordered in the wrong size.
**We do want you to be happy with your custom printed items! If you believe you received defective merchandise or we made a mistake, then we will be glad to get this corrected for you!
If you feel merchandise is defective or you think you're missing items in your order, please contact us within 5 days of pick up or shipment delivery. (On all shipped orders - the delivery date will be determined by tracking number)
All items being thought defective must be inspected by an Unlimited T's staff member prior to any refunds or reprints. If your item was shipped or you are unable to bring the item by our office, the item must be shipped back to us and after inspection - .a refund may be given. (Please contact our office for a shipment label)
IF YOUR ITEM WAS SHIPPED:
Please note, if a signature was required for delivery, by signing for the shipment without documenting any damages, the signee is acknowledging that the product was delivered free of damage. Unlimited T's is not responsible for the damaged product and a shipping-related damage claim can no longer be filed and the item(s) cannot be returned.